Refund policy

Last Updated: October 5, 2026

Overview

At Shopakiraa, we are committed to providing a simple and transparent shopping experience for our customers. This Return & Refund Policy explains the return eligibility requirements, return process, refund procedures, and related terms for purchases made through our website www.shopakiraa.shop.

30-Day Return Policy

We accept return requests within 30 calendar days from the date your order is delivered.

If your item arrives damaged, defective, or incorrect, please contact us. These situations will be reviewed and handled separately according to the procedures below.

How to Request a Return

To request a return, please contact us at info@shopakiraa.shop within the applicable return period.

Please provide the following information:

  • Order number.
  • Email address used when placing the order.
  • Reason for the return request.
  • Photos or additional details if the item is damaged, defective, or incorrect.

After reviewing your request, our customer support team will provide the applicable return instructions and guide you through the next steps.

Please do not send items back before receiving return instructions from us. Unauthorized returns may not be accepted or may cause delays in processing.

Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping method and keeping your shipping receipt until the return process has been completed.

Return Shipping Costs

Shopakiraa covers all return shipping costs ($0.00 / €0.00 return fee to the customer).

Customer Responsibility (Preference Returns): For standard returns requested due to personal reasons, Shopakiraa covers the return shipping costs, which include:

  • Change of mind.
  • Incorrect product selection.
  • Personal preference.
  • No longer wanting the item.

Our Responsibility: If you receive an item that arrives damaged, defective, or incorrect, Shopakiraa will review the issue and provide the appropriate return, replacement, or refund solution at no expense to you.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@shopakiraa.shop as soon as reasonably possible.

To help us review the issue, please provide:

  • Order number.
  • Clear photos of the item.
  • Photos of the packaging, if applicable.
  • A brief description of the issue.

After reviewing the information provided, we will provide the applicable return, replacement, or refund instructions.

Exchanges

We offer a direct exchange service.

If you wish to exchange an item for a different one, please return the eligible item in accordance with this policy and place a separate order for the new item at www.shopakiraa.shop.

In the event of damage, defects, or errors, please contact us so that we can review the issue and provide assistance.

Refunds

Once your returned item is received and inspected, or the reported product issue has been reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed by Shopakiraa within 1–3 business days after approval. Depending on your bank, card issuer, PayPal, or other payment provider, additional processing time may be required before the refund appears in your account.

Original Shipping Charges

Shopakiraa offers free standard shipping on all eligible orders; therefore, standard refunds do not deduct any outbound shipping cost.

Restocking Fee

We do not charge a restocking fee ($0.00 / €0.00) for eligible returns.

Return Address

Returns must be authorized before being sent. After your return request is approved, we will provide the applicable return instructions and authorization details. Authorized return packages should be addressed to:

Shopakiraa Returns
Einberger Straße
96472 Rödental
Germany

Contact Information

Store Name: Shopakiraa

Website: www.shopakiraa.shop

Email: info@shopakiraa.shop

Phone: +49 179 1841524

Business Address: Einberger Straße, 96472 Rödental, Germany

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday – Sunday: Closed

We aim to respond to return and refund inquiries within 1–2 business days.